"Customer" means any person, whether or not he/she has completed the registration process and created an Omnia srl account, who purchases and/or intends to purchase one or more products and/or services through the Website, or other channels, on behalf of his/her company, entity or association, or of the company, entity or association for which he/she operates and who falls into the following categories: retailers (wholesalers and retailers), professional users, professionals with VAT number, associations and entities, holiday farms and bed and breakfasts, non-profit organisations.
Business Day(s): means all days of the week excluding Sundays and other nationally recognized holidays.
"Pickup Point" means the physical Point of Sale, directly operated by Omnia srl or other locations of companies having legal personality independent and distinct from Omnia srl authorized by Omnia srl to store and sell goods on behalf of Omnia srl.
"Site" means, the Internet site www.Omnia
"Omnia srl" means Omnia srl, with registered office in Via G.Bruno, 10 - 47822 Santarcangelo di Romagna - Italy, Rimini Company Register No. VAT, Tax Code: 03434940403. Tel. 0541.620526 E-mail:
In order to take advantage of the additional services offered on the Site by Omnia srl, simply create an Omnia srl account by registering on the Site. The customer is required to keep his account and password confidential.
2.1 The presentation of products and services available on the Site constitutes an invitation to the customer to make a purchase proposal and the order sent by the customer through the Site is considered a contractual proposal of purchase (hereinafter: "Order"). Such proposal will have a contractual value, once formulated it will imply the complete knowledge and acceptance of the conditions of this regulation and will be subject to acceptance by Omnia srl. The contract will be concluded only after such acceptance, which will be considered tacit if not otherwise communicated in any way to the customer after the order verification by Omnia srl within three working days. By placing an order, the customer declares to have read and accepted the general conditions of sale and payment.
The customer has to keep these general sales conditions (according to art.50 and ss of D.lgs.206/05) by printing a copy or saving them electronically.
2.2 The customer can buy products and services sold on the website, as described in the relevant data sheets or in communication via e-mail with Omnia srl staff, who will be able to send the customer personalized quotations. The accepted quotations will be followed by a formal order confirmation to be returned duly signed. The receipt of payment is confirmed by Omnia srl through an e-mail sent to the e-mail address provided by the customer. Once the payment is received by the Customer, Omnia srl will start the steps related to the order management.
2.3 Omnia srl commits itself to do its best for the Customer satisfaction and for a quick and efficient execution of the order sent through the site. In case of non-acceptance of the order due to total or partial unavailability of the ordered products and/or delivery times longer than those indicated in the quotation/product sheet, the Customer will be promptly informed by phone or e-mail. In such cases the customer may, alternatively, change the product, wait for availability in the new times communicated, buy the material available or cancel the order requesting a refund of any amounts already paid.
It is excluded any right of the customer to damages, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
Possible changes to already confirmed orders cannot be guaranteed and will be eventually authorized by Omnia srl according to the management trend.

The goods purchased on the site are delivered by national and international couriers to the delivery address specified by the customer when ordering. Delivery is made at street level. The customer is required to inform Omnia srl about any request of delivery in ZTL (limited traffic zones) in order to evaluate the feasibility and quantify the possible costs before the conclusion of the order.

In order to always offer the best price, many products are shipped directly from the manufacturer's warehouse, avoiding unnecessary intermediate steps. For this reason the withdrawal of goods at the points of withdrawal is a possibility to be agreed in advance.

The shipping costs are calculated based on the weight and size of the goods, in addition to the place of destination.

In case of agreed withdrawal, costs and care of transport are intended to be borne by the customer. The customer, or third parties commissioned by it to make the withdrawal, are required to verify the status of the packages at the time of withdrawal, reporting any anomalies.

In case of exportation, the customer is responsible for all import charges required by the country of destination of the goods.

Some products (an example for information only but not exhaustive: trolleys, etc.) may be shipped in an assembly box and not as pictured, for illustrative purposes only.

Most items are shipped within 3/4 working days. However, some items, have variable average processing times, due to production, assembly or procurement. The customer will be able to ask for these times in advance, or when ordering.

Orders placed after the day December 10 are processed at the reopening of the activity, after the Epiphany.

Couriers usually deliver from monday to friday, during their normal working hours, which are regulated and indicated by them and cannot be syndicated by Omnia srl.

No responsibility can be charged to Omnia srl due to delivery delays caused by the carrier.

In case of receipt of goods with tampering and/or broken packaging, the customer will have to accept the goods with "RESERVE FOR DAMAGED PACKAGE", describing personally and in detail the damage on all copies of courier delivery receipts.

As soon as the presence of a damage caused by the transport is ascertained, the customer has to report it to Omnia srl within five days from the receipt of the goods by e-mail, complete with photographic documentation of the packaging and of the damaged goods.

The customer who, for any reason, will not have followed the above instructions, will not be able to claim any shortage or damage caused by the carrier.


The payment is intended in advance and must be received by Omnia srl within 7 days from the purchase. After this term, Omnia srl will be entitled to consider the order void.

- Credit card payment

- Bank transfer

- Postal order

- Cash on delivery

Credit card: we accept the most common credit cards, even prepaid and rechargeable. With payment by credit card will not be charged any kind of surcharge. Orders placed by credit card, before being processed, can be subjected to verification of authenticity directly from their institutions. These checks may require an average of 24 hours, to be added to the processing time.

Omnia srl reserves the right to ask the customer for additional information such as the landline phone number or to send copies of documents proving the ownership of the card used. If the requested documents are not provided, Omnia srl reserves the right to cancel the order.

Bank transfer: if you choose this payment method, once you have placed your order you must follow the following procedure:

- indicate in the reason for payment: the number and the date of the order, the name and the surname of the person placing the order.

- make the bank transfer in favor of:

Beneficiary: OMNIA SRL

IBAN code: IT14L0899568020000000016325



Banking practice requires that the transfer is credited to the account of the beneficiary in 1-2 working days from its execution. The order will be handled upon receipt of the amount transferred, then to the normal delivery time should be added the timing bank above.

Postal order: choosing this method of payment, once the order is placed it is necessary to follow the following procedure:

- indicate in the reason for payment: the number and date of the order, the name and surname of the payer;

- the postal order must be made out to:

Beneficiary: OMNIA SRL

Via Giordano Bruno, 10 - 47822 Santarcangelo di Romagna, (RN)

The order will be handled only upon receipt of the money order, so the delivery time of the money order must be added to the normal delivery time. In case of electronic money order, it will be necessary to communicate via e-mail to Omnia srl the identification code, in order to collect the amount.

Cash on delivery: choosing the cash on delivery payment, if offered, the buyer can make the payment when receiving the product. The payment can only be made in cash (no checks). The courier who will collect the cash on delivery is not required to have money with him to give rest, so it is advisable to prepare the exact figure. The account is subject to an increase of 1.5% (with a minimum of € 5.00) because of the cost of collecting courier taxes. For some products may be required advance payment of a fee, usually equal to 30% of the total. In case of refusal of delivery by the recipient and cancellation of the order, the advance payment can not be returned.


5.1 Professional Customer: notwithstanding the warranty provided for by art. 1490 and, products purchased by subjects other than private consumers (individuals who purchase goods not for purposes related to their professional activity, trade or business), or legal persons and individuals acting for purposes related to their professional activity, if any, have a commercial warranty of 12 months. For Professional Line products, in case of conformity defect, Omnia srl, during the commercial warranty period (12 months), commits itself to provide, free of charge, the spare parts needed to restore the product conformity or to repair the product at the factory, after shipping the item to the point of sale.

5.2 Consumer Customer: pursuant to Legislative Decree 206/2005 ("Consumer Code") products for sale on this site, are covered by the Legal Warranty of 24 months for lack of conformity not detectable at the time of purchase.

The non-compliant product can be entrusted directly by the consumer to any technical assistance center authorized by the manufacturer, if available. Alternatively, the product can be sent to Omnia srl, which will send it to a Technical Assistance Center authorized by the manufacturer, in order to repair it.

In any case, damages caused by improper use/storage/maintenance/installation or tampering of the item are not covered by warranty.

ATTENTION: the products marked "CE domestic" are not provided with the necessary certifications for professional use; therefore they are not saleable and billable to companies.


For any controversy will be exclusively competent the Court of Rimini. In the case of a contract stipulated by a Consumer, the Court of domicile or residence of the Customer will have jurisdiction or, at the Customer's discretion, the European platform of "Online Dispute Resolution" (cd. ODR) available at the address

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