The goods purchased on the site are delivered by national and international couriers to the delivery address specified by the customer when ordering. Delivery is made at street level. The customer is required to inform Omnia srl about any request of delivery in ZTL (limited traffic zones) in order to evaluate the feasibility and quantify the possible costs before the conclusion of the order.
In order to always offer the best price, many products are shipped directly from the manufacturer's warehouse, avoiding unnecessary intermediate steps. For this reason the withdrawal of goods at the points of withdrawal is a possibility to be agreed in advance.
The shipping costs are calculated based on the weight and size of the goods, in addition to the place of destination.
In case of agreed withdrawal, costs and care of transport are intended to be borne by the customer. The customer, or third parties commissioned by it to make the withdrawal, are required to verify the status of the packages at the time of withdrawal, reporting any anomalies.
In case of exportation, the customer is responsible for all import charges required by the country of destination of the goods.
Some products (an example for information only but not exhaustive: trolleys, etc.) may be shipped in an assembly box and not as pictured, for illustrative purposes only.
Most items are shipped within 3/4 working days. However, some items, have variable average processing times, due to production, assembly or procurement. The customer will be able to ask for these times in advance, or when ordering.
Orders placed after the day December 10 are processed at the reopening of the activity, after the Epiphany.
Couriers usually deliver from monday to friday, during their normal working hours, which are regulated and indicated by them and cannot be syndicated by Omnia srl.
No responsibility can be charged to Omnia srl due to delivery delays caused by the carrier.
In case of receipt of goods with tampering and/or broken packaging, the customer will have to accept the goods with "RESERVE FOR DAMAGED PACKAGE", describing personally and in detail the damage on all copies of courier delivery receipts.
As soon as the presence of a damage caused by the transport is ascertained, the customer has to report it to Omnia srl within five days from the receipt of the goods by e-mail, complete with photographic documentation of the packaging and of the damaged goods.
The customer who, for any reason, will not have followed the above instructions, will not be able to claim any shortage or damage caused by the carrier.
The payment is intended in advance and must be received by Omnia srl within 7 days from the purchase. After this term, Omnia srl will be entitled to consider the order void.
- Credit card payment
- Bank transfer
- Postal order
- Cash on delivery
Credit card: we accept the most common credit cards, even prepaid and rechargeable. With payment by credit card will not be charged any kind of surcharge. Orders placed by credit card, before being processed, can be subjected to verification of authenticity directly from their institutions. These checks may require an average of 24 hours, to be added to the processing time.
Omnia srl reserves the right to ask the customer for additional information such as the landline phone number or to send copies of documents proving the ownership of the card used. If the requested documents are not provided, Omnia srl reserves the right to cancel the order.
Bank transfer: if you choose this payment method, once you have placed your order you must follow the following procedure:
- indicate in the reason for payment: the number and the date of the order, the name and the surname of the person placing the order.
- make the bank transfer in favor of:
Beneficiary: OMNIA SRL
IBAN code: IT14L0899568020000000016325
Bank: RIVIERABANCA CREDITO COOPERATIVO DI RIMINI E GRADARA - SOC.COOP., Piazza Marini Santarcangelo di Romagna.
Banking practice requires that the transfer is credited to the account of the beneficiary in 1-2 working days from its execution. The order will be handled upon receipt of the amount transferred, then to the normal delivery time should be added the timing bank above.
Postal order: choosing this method of payment, once the order is placed it is necessary to follow the following procedure:
- indicate in the reason for payment: the number and date of the order, the name and surname of the payer;
- the postal order must be made out to:
Beneficiary: OMNIA SRL
Via Giordano Bruno, 10 - 47822 Santarcangelo di Romagna, (RN)
The order will be handled only upon receipt of the money order, so the delivery time of the money order must be added to the normal delivery time. In case of electronic money order, it will be necessary to communicate via e-mail to Omnia srl the identification code, in order to collect the amount.
Cash on delivery: choosing the cash on delivery payment, if offered, the buyer can make the payment when receiving the product. The payment can only be made in cash (no checks). The courier who will collect the cash on delivery is not required to have money with him to give rest, so it is advisable to prepare the exact figure. The account is subject to an increase of 1.5% (with a minimum of € 5.00) because of the cost of collecting courier taxes. For some products may be required advance payment of a fee, usually equal to 30% of the total. In case of refusal of delivery by the recipient and cancellation of the order, the advance payment can not be returned.
5.1 Professional Customer: notwithstanding the warranty provided for by art. 1490 and ss.cc., products purchased by subjects other than private consumers (individuals who purchase goods not for purposes related to their professional activity, trade or business), or legal persons and individuals acting for purposes related to their professional activity, if any, have a commercial warranty of 12 months. For Professional Line products, in case of conformity defect, Omnia srl, during the commercial warranty period (12 months), commits itself to provide, free of charge, the spare parts needed to restore the product conformity or to repair the product at the factory, after shipping the item to the point of sale.
5.2 Consumer Customer: pursuant to Legislative Decree 206/2005 ("Consumer Code") products for sale on this site, are covered by the Legal Warranty of 24 months for lack of conformity not detectable at the time of purchase.
The non-compliant product can be entrusted directly by the consumer to any technical assistance center authorized by the manufacturer, if available. Alternatively, the product can be sent to Omnia srl, which will send it to a Technical Assistance Center authorized by the manufacturer, in order to repair it.
In any case, damages caused by improper use/storage/maintenance/installation or tampering of the item are not covered by warranty.
ATTENTION: the products marked "CE domestic" are not provided with the necessary certifications for professional use; therefore they are not saleable and billable to companies.
6.1 The sale of products via the Internet are governed by Articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing the right to return the product purchased and to obtain reimbursement of expenses incurred. The right of withdrawal does not apply to audiovisual products and computer software products sealed opened by the consumer, nor to sealed goods that are not suitable to be returned for hygienic reasons or related to the protection of health that have been opened after delivery. The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product. In accordance with the provisions of Article 59, letter. c) and d) of the Consumer Code, the customer-consumer can not exercise the right of withdrawal for products made to specifications or clearly personalized or liable to deteriorate or expire rapidly.
The Customer is responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the products, namely:
- the impairment of the integrity of the goods due to non-diligent use or the use of any consumables;
- in the absence of the original packaging;
- in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.).
The return of the product is intended at the expense and care of the customer.
6.2 Modalities and times for the exercise of the right of withdrawal: the Customer has a period of 14 (fourteen) days to withdraw. The withdrawal period ends after 14 (fourteen) days from the receipt of goods or, in case of services, from the conclusion of the contract. Within this period the customer must give explicit notice of the decision to withdraw, indicating the order number, code and quantity of items, whether the withdrawal is partial (only in case of purchase of multiple items) or total and the bank details to obtain the transfer of reimbursement (Iban code of the order holder) by email to firstname.lastname@example.org or at the following address:
Via G.Bruno n° 10
47822 Santarcangelo di Romagna (RN)
Within 14 (fourteen) working days from the communication the Customer will provide, at his own care and expense, to ship the product properly packaged, accurately indicating the customer data declared at the time of the order to the same address. The shipping for the return of the material, until the verification by Omnia srl, is under the full responsibility of the Customer. In case of damages during the return transport, Omnia srl will promptly inform the Customer about the incident, in order to allow him to file a complaint against the chosen courier and obtain the refund of the value of the goods (if insured); in this case the product will be made available to the Customer for the withdrawal and at the same time the request for withdrawal and refund will be invalidated.
Omnia srl will not be responsible for damages, thefts/losses during the transport of the goods returned by the Customer.
6.3 Method and timing of refund to the Customer: according to article 56 of D. Lgs. 206/05 Omnia srl will refund all payments within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer, including delivery costs (except for additional costs arising from any choice of ancillary services or a different type of delivery from the least expensive type of standard delivery offered by Omnia srl).
Omnia srl will be able to withhold the refund until it has received the undamaged product.
6.4 Exclusions: the right of withdrawal is reserved exclusively to consumers (individuals who purchase goods not for purposes related to their professional activity, trade or business), so it cannot be exercised by legal persons and individuals acting for purposes related to their professional activity.
6.5 Wrong purchase: as a general rule, there is no replacement in case of wrong product purchase by companies and other legal persons. However, Omnia srl reserves the possibility to make exceptions with discretion, communicating modalities and eventual costs. Anyway, it is always intended to return the wrongly purchased product at customer's care and expenses. We recommend the utmost care in the protection of goods: it will not be possible to accept the return of damaged or incomplete products, and/or with damaged or incomplete packaging.
For any controversy will be exclusively competent the Court of Rimini. In the case of a contract stipulated by a Consumer, the Court of domicile or residence of the Customer will have jurisdiction or, at the Customer's discretion, the European platform of "Online Dispute Resolution" (cd. ODR) available at the addresshttp://ec.europa.eu/consumers/odr.