Conditions of sale 2020

  1. Definitions
  2. Purchase proposal and acceptance
  3. Shipments and deliveries
  4. Payments


"Customer" means any person, whether or not he/she has completed the registration procedure and created a Bianchi SNC account, who purchases and/or intends to purchase one or more products and/or services through the Website, or other channels, whether consumer ("Consumer Customer") or professional ("ProfessionalCustomer"), as defined by Legislative Decree no. 206/2005.

Business Day(s): means every day of the week excluding Sundays and other nationally recognized holidays.

"Pickup Point" means the physical Point of Sale, managed directly by Bianchi SNC or other establishments of companies having an independent legal personality and distinct from Bianchi SNC authorised by Bianchi SNC to store and dispose of goods on behalf of Bianchi SNC.

"Site" means, the Internet site www.Bianchi

"BianchiSNC" means Bianchi SNC Di Bianchi Alberto, Enrico so the above banking schedule should be added to the normal delivery times.

Postal order: choosing this method of payment, once you have placed your order you must follow the following procedure:

- indicate in the reason for the order: the number and date of the order, the name and surname of the Customer;

- the postal order must be made in favour of:

Beneficiary: BIANCHI SNC

Via Giordano Bruno, 10 - 47822 Santarcangelo di Romagna, (RN)

The order will be handled only upon receipt of the postal order, so the delivery time of the postal order must be added to the normal delivery time. In case of electronic money orders, it will be necessary to communicate by e-mail to Bianchi SNC the identification code, in order to collect the amount.

Cash on delivery: by choosing cash on delivery, where offered, the buyer can make the payment upon receipt of the product. Payment can only be made in cash (no cheques). The courier who will collect the cash on delivery is not required to have money with him to give change, so it is advisable to prepare the exact amount. The account is increased by 1.5% (with a minimum of € 5.00) due to the courier's tax collection costs. For some products you may be required to pay a fee in advance, usually 30 % of the total. In case of refusal of delivery by the recipient and cancellation of the order, the deposit paid cannot be returned.


5.1 Professional customer: as an exception to the guarantee referred to in Articles. 1490 et seq. cc., products purchased by persons other than private consumers (individuals who purchase goods not for purposes related to their professional activity, commercial or business), or legal persons and natural persons acting for purposes related to their professional activity, if any, have a commercial guarantee of 12 months. For the products of the Professional Line, in case of lack of conformity, Bianchi snc in the period of the commercial warranty (12 months), undertakes to provide free of charge the spare parts necessary to restore the conformity of the product or to provide for the repair in the factory, after shipment at the customer's expense, of the article at the point of sale.

5.2 Consumer Customer: according to the Legislative Decree 206/2005 ("Consumer Code") the products on sale in this site are covered by the Legal Warranty of 24 months for conformity defects not found at the time of purchase.

The non-conforming product may be entrusted directly by the consumer to any technical assistance centre authorised by the manufacturer, if available. Alternatively, it may be sent to Bianchi SNC, which will send it to a Technical Assistance Centre authorized by the Manufacturer, for possible repair.

In any case, damages caused by improper use/conservation/maintenance/installation or tampering with the item are not covered by warranty.

WARNING: the products marked "CE domestic" are not provided with the necessary certifications for professional use; therefore they are not saleable and billable to companies.


6.1 Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the EU consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the product purchased and to obtain reimbursement of the expense incurred. The right of withdrawal does not apply to audiovisual products and sealed computer software products opened by the consumer, nor to sealed goods that are not suitable to be returned for hygienic or health protection reasons that have been opened after delivery. The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product. In accordance with the provisions of Article 59, letter c) and d) of the Consumer Code, the Consumer Customer may not exercise the right of withdrawal for products made to measure or clearly personalized or which risk deterioration or rapid alteration.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products:

- the compromise of the integrity of the goods due to a non diligent use or the use of any consumables;

- in the absence of the original packaging;

- in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.).

The return of the product is at the expense and care of the Customer.

6.2 Methods and timing for exercising the right of withdrawal: the Customer has a period of 14 (fourteen) days to withdraw. The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period the Customer must give explicit notice of the decision to withdraw, indicating the order number, code and quantity of the items, if the withdrawal is partial (only in case of purchase of more items) or total and the bank details to obtain the refund transfer (Iban code of the holder of the order) by email to or at the following address:


Via G.Bruno n° 10

47822 Santarcangelo di Romagna (RN)

Within 14 (fourteen) working days from the communication the Customer will, at his own care and expense, ship the product properly packed, indicating with accuracy the Customer data declared at the time of order to the same address. The shipment for the return of the material, until the verification by Bianchi SNC, is under the full responsibility of the Customer. In case of damage in the transport for the return, Bianchi SNC shall promptly inform the Customer of the event, in order to allow to file a complaint against the chosen courier and to obtain the reimbursement of the value of the goods (if insured); in this case the product will be made available to the Customer for withdrawal and at the same time the request for withdrawal and reimbursement will be invalidated.

Bianchi SNC shall not be liable in any way for damages, theft/loss during the transport of the goods returned by the Customer.

6.3 Methods and timing of reimbursement to the Customer: pursuant to article 56 of Legislative Decree 206/05 Bianchi snc will refund all payments within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer, including delivery costs (with the exception of additional costs deriving from the possible choice of accessory services or a type of delivery other than the less expensive standard delivery offered by Bianchi SNC).

Bianchi SNC may withhold the refund until it has received the product intact.

6.4 Exclusions: the right of withdrawal is reserved exclusively to consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity.

6.5 Incorrect purchase: as a general rule, there is no substitution in case of purchase of incorrect product by companies and other legal persons. However, Bianchi SNC reserves the right to derogate with discretionary exceptions, communicating the manner and possible costs. In any case, the return of the wrongly purchased product is always understood to be the responsibility and expense of the Customer. The utmost care is recommended in protecting the goods: it will not be possible to accept the return of damaged or incomplete products, and/or with damaged or incomplete packaging.


For any dispute will be exclusively competent the Court of Rimini. In the case of a contract entered into by the Consumer, the Court of domicile or residence of the Customer or, at the discretion of the Customer himself, the European platform of "Online Dispute Resolution" (so-called ODR) available at will have jurisdiction.

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