In the event that the delivery should take place in an area with traffic restrictions (ZTL), the costs estimated by the system may vary.
You can also decide to collect your products independently, in this case the transport amount will be zeroed.
The approximate shipping times are indicated in the product sheets.
By "shipping times" we mean the period of time necessary for the package to be processed from our warehouses and entrusted to the agreed courier.
Once the purchase is complete, check the order confirmation email to know exactly all the details.
It is important that you communicate any details you deem necessary so that the courier can reach your place of delivery, reporting them in the appropriate order notes.
It is important to enter a real telephone number where you can usually be reached.
The telephone notice must be understood as the possibility of agreeing with the courier delivery within 48 hours from the notice.
Report any anomalies in the shipment immediately to the courier, otherwise the product will be considered correctly delivered by law.
In this way, once the package has been opened and any anomaly is found, it will be possible to request compensation for the damage suffered.
Report to the courier that the package cannot be accepted:
Reject the package because it has been tampered with, communicating it directly to the courier.
You can track the shipment of your order by logging into your personal account and clicking on "Order history"
Shipping by express courier has a default delivery date. It is not possible to choose a different day, nor to indicate a specific time.
Delivery takes place during working hours but it is not possible to know the couriers' timetables in advance.
The courier will leave you a non-delivery notice with a telephone number to contact to arrange another delivery.
You can also contact our customer service who will help you resolve the situation.
Monday to Friday, from 8:30 to 18:00
If the GLS shipment cannot be delivered to the specified address, the driver leaves a notice notifying the recipient of the first and second step. You will still be left with an attempted delivery notice with instructions on how to contact GLS to arrange a return if necessary.
You can contact GLS in these ways:
- Monday to Friday, from 9:00 to 18:00, on 199151188
- Or at the following link: https://www.gls-italy.com/it/azienda/contatti
You can track your order at the following link: https://www.gls-italy.com/it/servizi-per-destinatari/ricerca-spedizione
Monday to Friday, from 8:30 to 18:30
If Arcese is unable to deliver your package you will be contacted by telephone in the following days to arrange a delivery appointment.
You can contact DHL at the following link: https://www.dhl.com/it-it/home/customer-service.html
You can track your DHL order at the following link: https://www.dhl.com/it-it/home/tracciabilita.html